ssbett Privacy Policy

01 Introduction

ssbett ("we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the ssbett online betting and casino platform at ssbett.net (the "Platform"). This Privacy Policy describes in detail how ssbett collects, uses, stores, shares, and protects your personal information, and explains the rights available to you in relation to that information.

This Privacy Policy applies to all users of the ssbett Platform, including registered account holders, visitors who browse the site without registering, and individuals who contact ssbett's customer support team. By accessing the ssbett Platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

02 Who We Are

ssbett is the Philippines' premier online sports betting and casino platform, operating at ssbett.net under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). The Platform is designed and operated primarily to serve Filipino players, with services provided in English and all transactions denominated in Philippine Peso (₱ PHP).

As the data controller for the personal information collected through the ssbett Platform, ssbett is responsible for determining the purposes and means by which your personal data is processed. For any queries relating to data privacy or this Privacy Policy, you may contact our Data Privacy Officer at [email protected].

03 Personal Data We Collect

ssbett collects several categories of personal data depending on how you interact with the Platform. The table below provides a structured overview of the data categories we collect and illustrative examples of each:

ssbett does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless required for a specific legal or regulatory purpose (for example, collecting information about a self-exclusion request in the context of responsible gaming).

04 How We Collect Your Data

ssbett collects your personal data through the following means:

4.1 Information You Provide Directly

When you register an account on ssbett, complete the KYC verification process, make a deposit or withdrawal, contact our customer support team, or participate in a promotion, you provide personal data directly to us. This includes your registration details, uploaded identity documents, payment method information, and any communications you send to our support team.

4.2 Data Collected Automatically

When you access the ssbett Platform, our systems automatically collect certain technical data including your IP address, device identifiers, browser type, pages visited, session duration, and in-game activity. This data is collected using server logs, cookies, and similar tracking technologies as described in Section 8 of this Policy.

4.3 Data from Third Parties

ssbett may receive personal data about you from third-party sources in limited circumstances, including:

• Identity verification service providers who assist with KYC and document authentication.
• Payment processors (such as GCash, Maya, BPI, and BDO) who provide transaction confirmation data.
• Fraud detection and anti-money laundering screening services.
• PAGCOR and other regulatory bodies where legally required to share or receive information.

05 Legal Basis for Processing

ssbett processes your personal data on the following legal grounds under applicable Philippine data privacy law, primarily the Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual Necessity: Processing required to perform our contract with you — including operating your account, processing bets, handling deposits and withdrawals, and providing customer support.
• Legal Obligation: Processing required for ssbett to comply with PAGCOR regulatory requirements, Anti-Money Laundering Act (AMLA) obligations, tax reporting duties, and other applicable Philippine laws.
• Legitimate Interests: Processing carried out for ssbett's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your data protection rights.
• Consent: Where ssbett sends you marketing communications or uses non-essential cookies, this is done on the basis of your explicit consent, which you may withdraw at any time.

06 How We Use Your Personal Data

ssbett uses the personal data we collect for the following purposes:

• To create and manage your ssbett account, including verifying your identity and age in compliance with PAGCOR requirements and Philippine gambling law (21 years or older).
• To process deposits and withdrawals via your chosen Philippine payment method (GCash, Maya, QR Ph, BPI, BDO, or CLiQQ).
• To provide access to ssbett's full range of gaming services including sports betting, live casino, slot games, bingo, and fishing games.
• To detect and prevent fraud, money laundering, underage gambling, multi-accounting, and other prohibited activities on the Platform.
• To provide responsive customer support via email and to resolve any disputes arising from your use of the Platform.
• To send you account-related communications including transaction confirmations, security alerts, and important updates to our Terms & Conditions or this Privacy Policy.
• To send promotional communications about ssbett bonuses, new games, and special offers — only where you have opted in to receive such communications.
• To monitor your gaming activity for the purposes of our responsible gaming programme, including identifying patterns that may indicate problem gambling and proactively offering support tools.
• To improve and optimise the ssbett Platform through analysis of aggregated, anonymised usage data.
• To fulfil our reporting and record-keeping obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and other applicable Philippine regulatory bodies.

07 Sharing Your Personal Data

ssbett may share your personal data with the following categories of recipients, solely to the extent necessary for the purposes described in this Privacy Policy:

7.1 Service Providers

ssbett engages trusted third-party service providers to assist with the delivery of Platform services. These include identity verification providers, payment processors (GCash, Maya, BPI, BDO), IT infrastructure providers, fraud detection services, and customer support tools. All service providers are bound by data processing agreements that require them to process your personal data only on our instructions and to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Authorities

ssbett may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other government bodies where required or permitted by Philippine law — including in response to lawful requests, court orders, or regulatory audits.

7.3 Business Transfers

In the event that ssbett undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant acquiring party as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy arising from it.

7.4 With Your Consent

ssbett may share your personal data with other third parties where you have provided your explicit consent for us to do so. You may withdraw such consent at any time by contacting [email protected].

08 Cookies & Tracking Technologies

ssbett uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your session, and gather analytics data. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the ssbett Platform to function. They maintain your login session, remember your language and currency preferences, and enable secure payment processing. These cookies cannot be disabled without affecting Platform functionality.
• Analytics Cookies: These cookies help us understand how players use the ssbett Platform — including which pages are most visited, session duration, and navigation paths. This data is used in aggregated, anonymised form to improve the Platform. Analytics cookies are only placed with your consent.
• Functional Cookies: These cookies remember your preferences and personalisation settings, such as your preferred game categories or responsible gaming limits, to provide you with a more tailored experience.
• Marketing Cookies: These cookies track your interaction with ssbett promotional content to help us deliver more relevant offers. Marketing cookies are placed only with your explicit consent and you may opt out at any time.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ssbett Platform.

09 Data Security

ssbett takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ssbett Platform.
• Secure, access-controlled server infrastructure with regular vulnerability assessments and penetration testing.
• Role-based internal access controls ensuring that only authorised ssbett personnel can access personal data, and only to the extent required for their specific role.
• Encrypted storage of sensitive data including identity documents and financial information.
• Regular security training for all ssbett staff with access to personal data.
• Incident response procedures to ensure prompt detection of, and response to, any data security breach.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ssbett will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach and will notify affected players without undue delay where the breach poses a high risk to their interests.

10 Data Retention

ssbett retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, subject to the following minimum retention periods required by law and regulation:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Financial and Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with Philippine AML and tax record-keeping obligations.
• Gaming and Bet History: Retained for a minimum of three (3) years to support dispute resolution, regulatory audits, and responsible gaming monitoring.
• Customer Support Records: Retained for three (3) years from the date of each interaction to support quality assurance and dispute resolution.
• Marketing Preferences and Consent Records: Retained for as long as your account remains active. Upon opting out of marketing communications, your opt-out preference will be recorded and retained to ensure compliance with your request.
• Technical and Log Data: Retained for twelve (12) months for security monitoring and fraud investigation purposes.

When personal data is no longer required for the purposes for which it was collected and the applicable retention period has expired, ssbett will securely delete or anonymise the data in accordance with our internal data destruction procedures.

11 Your Data Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by ssbett:

• Right to Be Informed: You have the right to be told how your personal data is being collected, processed, and used. This Privacy Policy fulfils that obligation.
• Right of Access: You may request a copy of the personal data ssbett holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data ssbett holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that ssbett delete your personal data. Note that this right is subject to our legal and regulatory retention obligations — we may not be able to delete all data immediately upon request.
• Right to Object: You have the right to object to ssbett processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to ssbett's overriding legitimate grounds.
• Right to Data Portability: You may request that ssbett provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where ssbett processes your personal data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact our Data Privacy Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

If you believe that ssbett has handled your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) through official NPC channels.

12 Children's Privacy

The ssbett Platform is strictly for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. ssbett does not knowingly collect, process, or store personal data from individuals under the age of 21.

If ssbett becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the data in question, and where applicable report the matter to the relevant Philippine authorities.

13 International Data Transfers

ssbett primarily stores and processes personal data within the Philippines. In limited circumstances, personal data may be processed by third-party service providers located outside the Philippines — for example, where international payment processing networks or cloud infrastructure services are involved in delivering certain Platform functions.

In all cases where personal data is transferred outside the Philippines, ssbett ensures that appropriate safeguards are in place to protect your data to a standard consistent with the Data Privacy Act of 2012. These safeguards include contractual data protection clauses in all agreements with international service providers, and assessments of the data protection standards in the recipient country.

14 Amendments to This Privacy Policy

ssbett reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via the email address on file or through a prominent notice on the ssbett Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how ssbett is protecting your personal data. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15 Contact & Complaints

If you have questions, concerns, or requests regarding this Privacy Policy or the way ssbett handles your personal data, please contact our Data Privacy Officer using the details below:

If you are not satisfied with ssbett's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through official NPC channels. For matters related to gaming regulation and PAGCOR oversight, you may also contact the Philippine Amusement and Gaming Corporation.